Shipping & Returns

If you're not satisfied, I'm not satisfied. Period.

Shipping:  You may choose your desired shipping method during check out.  Insurance is mandatory and is included in the shipping price. You will be provided a tracking number once order is shipped.  Customer pick up at the studio is also available at check out.

Damaged shipments must be reported to T Pots Pottery within 48 hours of receiving for proper credit/replacement to your account. Please inspect all packages upon receipt for damage. For delivery damange, credit towards the next order or a check will be sent. 

Return Policy: 

If for any reason you are not completely satisfied with your purchase, please contact us. Our general return/exchange policy is as follows:

We will gladly refund or exchange items purchased directly from us, less return shipping, within 30 days of purchase, with original receipts. Items purchased through other galleries or retailers should be directed to those establishments for return or exchange.

If you find your purchase is defective on delivery, we will replace or refund the defective pieces. 

If a piece cracks or breaks in the course of use due to manufacturing defect, please contact us.

Custom orders are NOT returnable.